Frequently asked questions

cssHow do I register?

All you need is a few details and registration on our platform will be complete:

  1. First of all, on our Home page you will find the "REGISTER" button (under ongoing auctions, when available), click there!
  2. Now fill in all the fields with your data and remember that the mobile number must be entered WITHOUT any spaces, otherwise it will be seen as an error. One last thing, before finishing, check the "I have read the privacy policy" box and then click on "REGISTER" at the bottom.
  3. Now, if all the fields have been completed correctly, the “Registration Complete” screen should open. Check your email inbox, confirmation of registration should have arrived! From this moment you are officially an active* user of our platform! :)

 

*Following each registration, checks will be carried out to verify the actual correctness of the latter

cssAccount problems - How do I resolve them?

1) You can write an email reporting the problem to: info@digitalpigeons.com. Please try to be as detailed as possible so we can resolve the issue quickly.

2) You can write a WhatsApp message to our number +39 351 714 5304.

cssI won the auction - Who takes care of the transport?

Once you have won one or more pigeons and the auction has ended, you will be able to make the payment and choose the transport method best suited to your needs.

The cost of transport is EXCLUDED from the final price of the single pigeon.
You have two options:

1) Collection at our operational headquarters. Free service. After making the payment, simply contact us (via email or Whatsapp) to organize your collection.
2) Shipping via one of our AFFILIATED COURIER. After making the payment, we will contact the courier and organize the shipment to the address you chose.

cssIs it possible to see the pigeon(s) physically?

It is possible to view the pigeons at auction in our loft only by making an appointment.

You can contact us by sending an email to info@digitalpigeons.com or by writing to us on whatsapp at +39 351 7145304.

We remind you that all the pigeons up for auction will still be visible on our YouTube channel by selecting the "playlist" dedicated to the auction.

Team DP

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